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About Performen SRL

The economy is entering a new digital era that presents unprecedented challenges for all businesses and industries. Digital tools are invading the business environment, causing significant changes in the way of working, communicating, selling products and services, creating value for the customer. The main initiatives of this change, today called digital transformation, focus on re‑imagining the customer experience, operational processes and business models. Performen's vision is to be facilitators in this new stage of digital transformation, helping to re‑imagine and drive changes in the operation of each company. That is a challenge, not only of technology, but also of management and people.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • Suite Certification ‑ ITSM Professional: 1

and 5.0 out of 5 from 5 Current Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: AR ‑ Argentina, CL ‑ Chile, PE ‑ Peru, PY ‑ Paraguay, UY ‑ Uruguay

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: AR ‑ Argentina, CL ‑ Chile, PE ‑ Peru, PY ‑ Paraguay, UY ‑ Uruguay

For more information, check out the Performen SRL website or contact cristian.schaab@performen.com.ar

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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