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About Perspecta Enterprise Solutions LLC

We are a proven digital transformation partner and we help our customers plan, design and implement cloud‑enabled services. As a ServiceNow Premium Partner, we are able to jump start implementation, determine the most secure and cost effective deployment model—whether that be on premise, managed service or a combination of the two—while quickly and efficiently tailoring that environment to meet specific agency or department needs with minimal disruption and latency. Perspecta was formed to take on big challenges. We are an engine for growth and success and we enable our customers to build a better nation. Let us show you how. For additional information, please contact David Yachnin, perspecta strategic alliances manager at david.yachnin@perspecta.com

INDUSTRY
Education, Public Sector, US Federal
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – IT Service Management: 5
  • Suite Certification ‑ ITSM Professional: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 1 Legacy Responses CSAT icon

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Perspecta Enterprise Solutions LLC website or contact david.yachnin@perspecta.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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