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About PlanHorizon GmbH

We offer our customers a combination of Business Consulting Skills, Expert Level ServiceNow Know‑How and industry process knowledge. Since 2006 we have performed more than 180 successful projects in the areas of Project‑Portfolio‑Management, Demand Management, Innovation Management and Ideation, Financial Management, Product Development and Product Lifecycle Management, Risk Management, Customer Service Management, and After Sales. We focus on the Life Science, Automotive, High‑Tech, and Machine Tool Industry. Some ServiceNow project examples: ITBM Implementation for IT Demand Management ‑ High‑Tech Optical Industry CSM & Field Service Implementation for After Sales ‑ High‑Tech Company Field Service Implementation for After Sales ‑ High‑Tech Services Company Platform Business App for Automotive Production Planning in the Truck Industry ‑ Automotive Company OpRiskSolutions holds 51% of justaero Ltd. ‑ bringing Servicenow to the Aviation & Aerospace Industries.

INDUSTRY
Life Sciences, Manufacturing, Telecommunications, Financial
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 2
  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Field Service Management: 3
  • Certified Implementation Specialist – Financial Management: 9
  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Project Portfolio Management: 7
  • Suite Certification ‑ CSM Professional: 2
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 4 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the PlanHorizon GmbH website or contact andreas.borchert@operatrionalrisksolutions.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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