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About Pointsoft AG / ipt AG

Innovation Process Technology AG (ipt) is a Swiss IT consulting firm with over 100 consultants. We deliver innovative IT solutions to complex business challenges. Each project is unique. We use our conceptual consulting assets as well as product partner building blocks. This is how we generate business value for you ‑ fast and reliable! We work closely with our customers. We work on site, as integrated team and deliver in German language while ensuring customers maintain their independence. In projects we use existing product technologies such as ServiceNow and produce as little new code as possible. The resulting solutions are easy to maintain and extend for our customers. ipt is specialised in custom ServiceNow Business Apps and Portal solutions. We build on our extensive expertise in ServiceNow, integration, processes and development technologies. Pointsoft AG, a sister company of ipt, is responsible for the distribution of innovative IT solutions such as ServiceNow.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 3
Certified Implementation Specialist: 1
Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.1 out of 10 from 16 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CH ‑ Switzerland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland

For more information, check out the Pointsoft AG / ipt AG website or contact info

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