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About Pointsoft AG / ipt AG

Innovation Process Technology AG (ipt) is a Swiss IT consulting firm with over 100 consultants. We deliver innovative IT solutions to complex business challenges. Each project is unique. We use our conceptual consulting assets as well as product partner building blocks. This is how we generate business value for you ‑ fast and reliable! We work closely with our customers. We work on site, as integrated team and deliver in German language while ensuring customers maintain their independence. In projects we use existing product technologies such as ServiceNow and produce as little new code as possible. The resulting solutions are easy to maintain and extend for our customers. ipt is specialised in custom ServiceNow Business Apps and Portal solutions. We build on our extensive expertise in ServiceNow, integration, processes and development technologies. Pointsoft AG, a sister company of ipt, is responsible for the distribution of innovative IT solutions such as ServiceNow.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CH ‑ Switzerland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland

For more information, check out the Pointsoft AG / ipt AG website or contact info@ipt.ch

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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