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About ProCori SMC AB

We provide Service Management consultancy and expertise within ServiceNow. With over 20 + years, within the Service Management area and 7+ years with ServiceNow. Our consultants are certified ITIL, ServiceNow Adminstration and Implementation Specialists. Our services range from Business Analysis, Project Management, Process Knowledge, Solution Architecture, Development/ Implementation, Integrations, Education and Application Maintenance. Our services cover the lifecycle from Strategy to Operations incl. Continual Service Improvement. Our customer base are a mix of both midrange and global international organisations within a mix of branches. In addition, we are used to work with clients that have a multi vendor sourcing strategy and have a vast experience in ticket integration activities. Our implementation experience also includes "non it" related processes and functions, like HR, Marketing, Sales, Finance to name a few.


  • Certified Implementation Specialist – IT Service Management: 12
  • Suite Certification ‑ ITSM Professional: 5
  • ServiceNow Certified Application Developer: 3


Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 9 Legacy Responses and 4.5 out of 5 from 2 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: NO ‑ Norway, SE ‑ Sweden

For more information, check out the ProCori SMC AB website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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