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About ProV International, Inc

Launched in 2003, ProV's practice was built from the ground up to focus on value‑driven solutions. Our team are experts at connecting the human and digital experience. We are a global consulting firm that specializes in streamlining business processes, increasing service quality and maximizing workplace productivity. The solutions we provide reduce administrative complexity while digitally empowering the workforce. Our clients receive top‑notch expertise along with customized solutions that reduce the cost and risk of critical shared services. We support your organization, end‑to‑end by providing expertise for ITOM, ITSM, CSM and HRSM. Our robust team of developers, technicians and process consultants build digital platforms that transform and support your long‑term goals. Our superior expertise and passionate team understand how to bring seamless automation and innovation to your enterprise.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – IT Service Management: 20
  • Certified Implementation Specialist – Service Mapping: 7
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.5 out of 10 from 23 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: BR ‑ Brazil, US ‑ United States, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS, APJ
Countries: US ‑ United States, DE ‑ Germany, PH ‑ Philippines, SG ‑ Singapore, BR ‑ Brazil

For more information, check out the ProV International, Inc website or contact info@provintl.com

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