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  • Sales Partner

    registered
  • Services Partner

    bronze

About ProV International, Inc

ProV International is a global consulting and delivery organization with a robust team of developers and certified technical and process consultants. We deliver implementation services with competitive approaches in partnership with ServiceNow, helping customers achieve the most of their cloud platform. As a Bronze Partner, ProV provides services from staffing to implementation to run supporting ITOM, ITSM, CSM and HR. We leverage our talent and the global model, improving the efficiency and effectiveness of the platform for our engagements with ServiceNow customers. ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way— yet are powerful enough to meet the complex demands facing today's enterprises. We help companies improve productivity and reduce errors while still saving money. We've assembled a global team to help streamline enterprise day‑to‑day processes and change how IT implementation, management, and support work.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 36
Certified Implementation Specialist: 9
Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.8 out of 10 from 9 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: BR ‑ Brazil, US ‑ United States, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: AMS, APJ, EMEA
Countries: US ‑ United States, DE ‑ Germany, PH ‑ Philippines, SG ‑ Singapore, BR ‑ Brazil

For more information, check out the ProV International, Inc website or contact info