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About ProV International, Inc

Launched in 2003, ProV's practice was built from the ground up to focus on value‑driven solutions. Our team are experts at connecting the human and digital experience. We are a global consulting firm that specializes in streamlining business processes, increasing service quality and maximizing workplace productivity. The solutions we provide reduce administrative complexity while digitally empowering the workforce. Our clients receive top‑notch expertise along with customized solutions that reduce the cost and risk of critical shared services. We support your organization, end‑to‑end by providing expertise for ITOM, ITSM, CSM and HRSM. Our robust team of developers, technicians and process consultants build digital platforms that transform and support your long‑term goals. Our superior expertise and passionate team understand how to bring seamless automation and innovation to your enterprise.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Telecommunications, Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 7
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: SE ‑ Sweden, DK ‑ Denmark, BR ‑ Brazil, DE ‑ Germany, US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS, APJ
Countries: SE ‑ Sweden, DK ‑ Denmark, US ‑ United States, DE ‑ Germany, PH ‑ Philippines, BR ‑ Brazil

For more information, check out the ProV International, Inc website or contact info@provintl.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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