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About Prozessfux AG

Prozessfux AG, based at Zürich Airport, is specialized in supporting companies to reach their business goals in their dynamic market environment. This is achieved by clever solutions, adapted to the customer’s specific needs in an agile manner. Together with our customers we have achieve and exceed goals and create sustainable solutions. Our focus is on integrated, efficient and automated processes based on IT Service Management, IT Business Management, Customer Service Management and Integrated Risk Management (former Governance, Risk & Compliance). With integrated processes, we reduce redundancy and increase transparency. And with automation we reduce errors and increase efficiency. Working with our customers, we quickly achieve measurable results. Over the past ten years, we have enthused over 40 customers in over 300 projects with our speed, quality, flexibility and customer focus.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 2
  • Certified Implementation Specialist – IT Service Management: 3
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.5 out of 10 from 5 Legacy Responses and 4.3 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: CH ‑ Switzerland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: CH ‑ Switzerland

For more information, check out the Prozessfux AG website or contact kontakt@prozessfux.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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