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About Quality Forward EQMS

Quality Forward provides a cloud‑based EQMS solution which enables companies to manage, monitor and control the required quality processes. The solution serves highly regulated industries such as pharmaceuticals, medical equipment, food, chemicals, automotive and aerospace which need to comply with stringent regulations (e.g., FDA, EMA, GxP, ISO etc.). The SaaS solution tracks and manages all quality related processes such as Deviations, CAPAs, Change Controls, Complaints and Audits from issue to resolution.Built on the Now Platform, the agile solution is also suitable for SMBs and additional industries. Founded in 2016, Quality Forward is managed by experts in the international software industry in the field of EQMS and with experience with ServiceNow cloud platform. The company is a pioneer in the EQMS cloud market. With Quality Forward, compliance is easier, more efficient and affordable for companies of all sizes that have to meet stringent regulatory requirements.

Life Sciences


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA

For more information, check out the Quality Forward EQMS website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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