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About Red Moki Limited

Red Moki is a different kettle of fish. We have recognised that the "traditional"​ consulting model for IT services does not work in the modern Software as a Service world. Quite simply, business is dynamic, technology is dynamic, but traditional consulting models are not. With a singular focus on the ServiceNow platform, we have developed a delivery model that is optimised to what clients tell us they need from their ServiceNow partner, namely: ‑ rapid and continuous delivery of value; ‑ deep capability across all ServiceNow products; ‑ responsive and flexible to change; and ‑ a focus on the development of mature capability for our clients within their business. With access to over 100 experienced ServiceNow consultants available across all ServiceNow products, you can be assured that you are working with an organisation that is focused on your needs, are expert in the ServiceNow products you use, and can deliver with agility and pace.

INDUSTRY
Education, Financial, Human Resources (HR), Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 3
  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Financial Management: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 13
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Service Mapping: 3
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 11
  • ServiceNow Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 5 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: NZ ‑ New Zealand

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: NZ ‑ New Zealand

For more information, check out the Red Moki Limited website or contact greg@redmoki.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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