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About Rego Consulting

With 130 expert guides focused on Project Portfolio Management, Application Portfolio Management, and IT Financial Management, Rego is the leading ITBM services and consulting provider. We've performed over 1,500 successful PPM engagements across all industries and sizes. We'll help you gain measurable ROI from your ITBM investment while driving down the cost of implementation and support. People trust Rego for three reasons. 1. Our consultants are expert practitioners who have worked in PMOs, managed and supported instances of PPM, run large programs, and understand strategic PPM processes. 2. We have a deep understanding of ServiceNow PPM and related ITBM solutions, having worked side‑by‑side with ServiceNow to architect and develop the functionality in the most current releases. 3. We take a partnering approach and offer best practice guidance to ensure that your unique processes, procedures, industry focus and maturity requirements are met.

PRODUCT IMPLEMENTATION EXPERTISE:
Application Portfolio Management, Project Portfolio Suite
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Financial Management: 2
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 5
  • Certified Implementation Specialist – Software Asset Management: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.7 out of 10 from 38 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Rego Consulting website or contact steve.winchester@regoconsulting.com

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