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About Rego Consulting

With 130 expert guides focused on Project Portfolio Management, Application Portfolio Management, and IT Financial Management, Rego is the leading ITBM services and consulting provider. We've performed over 1,500 successful PPM engagements across all industries and sizes. We'll help you gain measurable ROI from your ITBM investment while driving down the cost of implementation and support. People trust Rego for three reasons. 1. Our consultants are expert practitioners who have worked in PMOs, managed and supported instances of PPM, run large programs, and understand strategic PPM processes. 2. We have a deep understanding of ServiceNow PPM and related ITBM solutions, having worked side‑by‑side with ServiceNow to architect and develop the functionality in the most current releases. 3. We take a partnering approach and offer best practice guidance to ensure that your unique processes, procedures, industry focus and maturity requirements are met.

PRODUCT LINE EXPERTISE
IT Business Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 4
  • Certified Implementation Specialist – Financial Management: 3
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Project Portfolio Management: 13
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.5 out of 10 from 35 Legacy Responses and 4.7 out of 5 from 16 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the Rego Consulting website or contact steve.winchester@regoconsulting.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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