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About Relevance Lab

Relevance Lab is a DevOps and Automation specialist company enabling large enterprises disrupt traditional delivery models of Infra Mgmt, App Dev & Service Delivery Ops with faster velocity, better quality and optimized spend using new tech. The adoption of Cloud is driving fundamental changes across traditional S/W Engg and ITSM delivery models and to address this Relevance Lab has invested in a unique IP based DevOps product "RL Catalyst". Enterprises can leverage an "Automation‑ First BOTs platform", an "ArcNet Command Centre for Proactive Monitoring" and "Analytics based Insights into Dev and Ops Metrics". This combination of an Open‑Source led strategy, IP‑based product, and specialized services offer a superior value proposition vis‑a‑vis traditional delivery models.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ

For more information, check out the Relevance Lab website or contact puneet

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