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About Rev-Trac

Revelation Software Concepts (RSC) develops innovative technology to increase business agility and accelerate transformation in today's fast‑paced digital economy. Our SAP change control automation platform – Rev‑Trac Platinum – is your fast track to SAP DevOps, enabling more changes, more quickly without a loss in quality. Rev‑Trac Insights provides complete visibility into SAP changes, allowing businesses to maintain systems stability, slashing the risk of costly unscheduled downtime. The Rev‑Trac Integration app for ServiceNow integrates the two solutions and helps SAP IT teams produce better results faster, with reduced downtime for ever increasing volumes of SAP changes. The application is certified by ServiceNow and Rev‑Trac Platinum is also certified for integration with SAP NetWeaver on SAP HANA.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ

For more information, check out the Rev‑Trac website or contact dan.mcgrann@rev‑trac.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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