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About Revelation Software Concepts

Rev‑Trac by Revelation Software Concepts is solely focused on SAP change control automation and has been delivering a software‑based solution for SAP customers for over 15 years. The Rev‑Trac Integration App for ServiceNow integrates the two software solutions and helps change teams produce better results faster, with reduced downtime for the ever‑increasing volume of SAP changes. Change requests can be initiated in either Rev‑Trac or ServiceNow and the integration keeps both ITSM and SAP technical changes in sync as they are automatically updated as a change request advances. Changes are completely visible both to Rev‑Trac users and to ServiceNow users as they progress from DEV through QAS to Productive systems. The Rev‑Trac Integration App has achieved Certification by ServiceNow and Rev‑Trac is also Certified for Integration with SAP NetWeaver on SAP HANA.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: APJ

For more information, check out the Revelation Software Concepts website or contact dan.mcgrann

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