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About Ripton Solutions Inc.

Ripton Solutions assists mid‑sized and enterprise‑level organizations at any phase of development with a focus on optimization and expansion in all industries. Leaders across many industries have consulted us for our reliable services, cloud expertise, cost‑effective solutions, and formidable approach to customer satisfaction. Our customers derive exceptional value from our products and services that are centered around high‑quality, performance, innovation, and sustainability to help them gain a competitive market advantage. We also offer the highest level of competency in diverse technology areas through a driven team of experts that are motivated by a culture of achievement in an environment that supports continuous and practical learning. We are experts in ITSM, ITOM, ITBM, CSM, CustomApplications, HRSM, GRC, Security Operations, and Integrations. We are your one‑stop‑shop for your ServiceNow implementation, support, and consultation.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 14
  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – IT Service Management: 2
  • Certified Implementation Specialist – Project Portfolio Management: 15
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • ServiceNow Certified Application Developer: 1

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Ripton Solutions Inc. website or contact clients@riptonsolutions.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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