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About Rococo Co.,Ltd.

創業以来、お客様のIT活用のシーンにおけるシステム企画、運用設計の上流業務、実際の落とし込みの際のシステム開発や運用実務まで、複合的にITサポートを行っております。ServiceNowにおいてはサブスクリプション、導入におけるコンサルティング業務、導入時の構築や導入後の運用支援を行っております。またServiceNow以外では生体認証ソリューションのAuthシリーズや人事ソリューションを独自で手掛けており、お客様やその先にいるお客様のICT環境を支えるソリューションを提供しています。今後は自社で持っているソリューション同士を掛け合わせ、より価値のある提案を心がけて参ります。 2020年より人事領域に特化しISVプログラムもスタートさせ順次ソリューションを展開して参ります。

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 6
  • Suite Certification ‑ ITSM Professional: 4
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 21 Legacy Responses and 4.7 out of 5 from 3 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: JP ‑ Japan

For more information, check out the Rococo Co.,Ltd. website or contact info_sn@rococo.co.jp

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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