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About RXP

We bring together creativity, design, insights and technology to help our clients build products and digital solutions. Our team is made up of some of the most talented designers, researchers, technologists and delivery people in the business. We use agile ways of working and the power of the ServiceNow platform to deliver value quickly to your employees and customers.

PRODUCT LINE EXPERTISE
Now Platform App Engine, IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 8
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 14
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Vendor Risk Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 2
  • Suite Certification ‑ CSM Professional: 8
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 14
  • ServiceNow Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 19 Legacy Responses and 4.7 out of 5 from 14 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: AU ‑ Australia

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the RXP website or contact info@rxpservices.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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