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About Savision

Savision iQ puts your IT in focus by providing a smart layer on top of your existing IT management systems. It centralizes, unifies and ranks all your IT data, providing you with enterprise wide, search‑based access from a single pane of glass. For ServiceNow IT Service Management Savision iQ is the Event and Incident Management solution that integrates with your 3rd party IT monitoring and cloud services. Savision iQ enables Smart Ticketing and Business Value Dashboards for your ITOps and ITSM teams.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Savision website or contact sales

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