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About Savli Group Inc

Since 1996, Savli Group has specialized in delivering enterprise scale IT management solutions. We have a deep and broad experience in delivering secured and innovative ServiceNow solutions to Department of Defense & Intelligence Community customers. Specifically, we provide design and implementation of IT Service Management, IT Operations Management, Project and Portfolio Management, and Human Resource Management solutions. We are well versed with adopting and adapting ITIL processes and integrating ServiceNow platform with other ticketing tools, data sources, and corporate systems. A typical system delivery includes ServiceNow configured to automate business processes and integrated with COTs and non‑COTS tools. Our agile implementation approach is based on iterative, interactive, and modular builds specifically to reduce risks and shorten schedules. To date we have had 100% delivery success. For additional information, please visit www.savli.com.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified Implementation Specialist: 4
Certified Application Developer: 0

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 6 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Savli Group Inc website or contact vdesai@savli.com

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