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About Scarce

At Scarce, ServiceNow is all we do. Our delivery centres in Europe and Asia are centres of excellence for ServiceNow Architecture, Business Analysis, Project Management, ITIL Process Modelling, Development, Testing and Portal Design. Our capabilities span the entire platform, with specialties in ITOM (CMDB, Discovery) and ITAM (Asset/ SAM Pro). Choosing Scarce as your digital transformation partner means our unparalleled focus on your business objectives. Experts in delivering business outcomes using ITIL, Prince II, PMI and Agile delivery frameworks, we make your transition from legacy tooling and disconnected process flows to a single, connected business capability platform both speedy and smooth. We operate fully remote, fully on‑premise or hybrid delivery capabilities that work for you and your budget, leveraging the remote, cloud‑based capabilities of the platform alongside smarter working practices that engage, motivate and inspire success throughout your organisation.


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom

For more information, check out the Scarce website or contact mike.heywood@scarce‑

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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