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  • Program Modules

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About SCC Plc

The practice is part of SCC a privately owned British company with the vision to stimulate progress, change and improvement through IT for our customers. Whether you are looking at the ServiceNow platform as a new business investment, to develop your existing platform or to integrate with other business critical solutions, we have the expertise to deliver both operational and strategic consultancy focused on outcomes that are right for you. We are SCC – great things happen when we work together. • We make IT work for our customers to improve the way they do business • We deliver quality IT solutions and services that change the way businesses do business • We enable you to deliver long‑term profit to invest back into the business • We nurture a winning network of partners to create on going value to our customers. Building on our application of ServiceNow, we specialise in service management suites (ITSM, ITBM, CSM and HRSD), and also have specialist partners providing SAM, SecOps, and

Public Sector, Financial, Education, Manufacturing, Healthcare, Telecommunications


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, ES ‑ Spain, FR ‑ France

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: FR ‑ France, ES ‑ Spain, GB ‑ United Kingdom

For more information, check out the SCC Plc website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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