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About ScienceSoft USA Corporation

ScienceSoft is a ServiceNow Services Partner with 9 years of ServiceNow implementation and consulting practice. We exercise a result‑oriented approach to all our ServiceNow engagements and strive to maximize the value that our services and solutions bring to our customers. ScienceSoft provides a full cycle of ServiceNow professional services to accompany our customers throughout their entire journey with ServiceNow. We deliver ServiceNow consulting, implementation, migration, customization, app development, integration, testing and managed ServiceNow services. Our implementation experience has resulted in the design of the proprietary 4‑level ServiceNow implementation model that caters to the needs of a wide variety of ServiceNow customers. You can use it to determine the scope of your specific ServiceNow implementation project. If you want to solve your ServiceNow‑related problems, visit our website or drop us a line at contact@scnsoft.com.

INDUSTRY
Healthcare, Financial, Telecommunications, Life Sciences, Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 2 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the ScienceSoft USA Corporation website or contact contact@scnsoft.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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