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About SENSIPLE

Sensiple is a leading global technology firm providing services/solutions for Customer Experience, Capital Market, Business Process, Infrastructure, Digital transformation, Enterprise Mobility and Testing. Our globally distributed team members and domain experts combined with our frameworks/products deliver tailored IT solutions across different industries and technologies. We continuously invest in our R&D to come up with new innovative products and solutions to not only help solve the specific challenges faced by our customers but also lay a groundwork for future technology developments. Sensiple is a ServiceNow partner to provide solutions focusing on improving customer experience that is available through the market place. We have a wide range of ServiceNow services that includes Enterprise Service Management advisory, Enterprise implementations, ongoing remote support and custom application development.

INDUSTRY
Financial, Healthcare, Telecommunications

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the SENSIPLE website

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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