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About Service Catalyst

Service Catalyst focuses solely on helping you define and refine your business processes using Service Management best practices. We perform the technology design, configuration, implementation and integration with you to ensure measurability and operational excellence. From small assessments to due‑diligence to multi‑year initiatives, we successfully take our clients from strategy through implementation to maximize effectiveness, efficiency and compliance. To ensure our clients' operational success, we design, configure, and implement enabling technology on the ServiceNow platform. Founded in 2008, our mission is to be the "catalyst" for accelerating your Service Management processes and operating models providing your team the agility and stability required to meet business goals and objectives. We guide you through organizational change and redesign, if necessary, to achieve these goals. Service Catalyst is a proud ServiceNow implementation partner (www.service‑catalyst.com).

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Delivery, ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification – ITSM Professional: 2
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.8 out of 10 from 16 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Service Catalyst website or contact contact_us@service‑catalyst.com

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