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About Service Line Solutions Pty Ltd

The Service Line Solutions (SLS) vision is to professionally and seamlessly enable customers to build and implement innovative solutions to their core Service Management challenges. Our process‑based approach means that we start in discovery and requirements gathering, before iteratively developing, testing and releasing to your timeframes. Our highly qualified, dedicated staff have broad experience in providing consultancy services to public and private organisations across a range of sectors, including government, education, health, automotive, finance, and retail. Championing a keep‑it‑simple approach, and leveraging Agile methodology, we develop and implement on‑time, cost effective and efficiency driven solutions on the ServiceNow platform.

PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 8
  • Certified Implementation Specialist – Discovery: 3
  • Certified Implementation Specialist – Event Management: 4
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 19
  • Certified Implementation Specialist – Service Mapping: 3
  • Suite Certification ‑ CSM Professional: 5
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 2
  • Suite Certification ‑ ITSM Professional: 11
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.4 out of 10 from 9 Legacy Responses and 5.0 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: AU ‑ Australia

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: AU ‑ Australia

For more information, check out the Service Line Solutions Pty Ltd website or contact admin@servicelinesolutions.com.au

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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