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About Serviceberry Technologies Pvt Ltd

Serviceberry is a Workflow Automation Company that helps Enterprises drive IT and Business Process efficiencies. We help reduce cost of operations and help Enterprises become more agile. Our domains of specialization are IT Service Management, IT Operations Management, Customer Service Management, HR Service Management & Security Operations. Serviceberry is a Global Company with operations in 6 countries with a team of 150+ dedicated professionals serving more than 100+ customers. We are a bunch of people with a high degree of capability and customer sensitivity offering Consulting, Deployment & Ongoing Sustenance Services.

INDUSTRY
Financial, Telecommunications, Manufacturing, Public Sector, Healthcare
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 9
  • Certified Implementation Specialist – Service Mapping: 2
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 5
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 9 Legacy Responses and 3.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, IN ‑ India, MY ‑ Malaysia, NZ ‑ New Zealand, SG ‑ Singapore

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: US ‑ United States, GB ‑ United Kingdom, AU ‑ Australia, IN ‑ India, MY ‑ Malaysia, NZ ‑ New Zealand, SG ‑ Singapore

For more information, check out the Serviceberry Technologies Pvt Ltd website or contact info@service‑berry.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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