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About SevOne

"SevOne provides the fastest, most flexible way to collect metrics from multiple, multi‑vendor data sources – including network devices, servers, probes, proprietary business applications, and element management systems from network equipment vendors for LTE, IMS, and Ethernet backhaul components – and present them in side‑by‑ side dashboards. The SevOne Event Connector application for ServiceNow will be used to provide an integration between SevOne NMS alerts and ServiceNow incidents through ServiceNow's Event Management platform. The SevOne application for ServiceNow in combination with application‑specific SevOne scripts provides the ability to monitor for specific network events and create incidents within ServiceNow. The application also allows network operators to clear alerts in SevOne by resolving incidents in ServiceNow. This integration allows customers to leverage event correlation, orchestration and remediation capabilities provided by ServiceNow's Event Management."

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

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For more information, check out the SevOne website or contact jlevine123

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