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About Sgital Pte Ltd

Registered in Singapore and serving customers across Asia and the world, our vision is to deliver intellgent automation solutions built on some of the world's most advanced platforms for app development. Our ServiceNow expertise includes Finance Shared Services Automation, Project Portfolio Management including Financial Management, Customer Service Management including Performance Analytics for CS, HR Service Delivery and other IT and non‑IT applications on the ServiceNow platform. Sgital's gig‑work application on the ServiceNow store ‑ Staffing‑On‑Demand is available for any ServiceNow customer to try for free. It connects employers with candidates for daily, weekly or monthly jobs, allowing flexibility on both sides to work on short term assignments.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – Event Management: 1
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 6
  • Suite Certification ‑ ITSM Professional: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.3 out of 10 from 3 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: US ‑ United States, SG ‑ Singapore

For more information, check out the Sgital Pte Ltd website or contact sachin.khatri@sgital.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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