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About SHAW Data Security LLC

Get immediate value from your ServiceNow GRC and Security Operations subscriptions with guidance and expertise from SHAW Data Security focused on your regulatory compliance and security concerns. SHAW clients find that having an expert guide when implementing ServiceNow GRC, Incident Response, and Vulnerability Response speeds the transition from manual to automated processes. With a proven method and plan from SHAW, clients: • Achieve incremental milestones that deliver value • Make informed workflow choices balancing people, process and technology • Collaborate in "right‑sized" engagements to achieve short and long term goals SHAW Data Security specializes in automating Cyber Governance, Risk Management, and Compliance (GRC) and Security Operations (SecOps) programs with ServiceNow workflows.

INDUSTRY
Financial, Life Sciences
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Vendor Risk Management: 3
  • Certified Implementation Specialist – Vulnerability Response: 2
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 5 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the SHAW Data Security LLC website or contact info@shawdatasecurity.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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