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About Sigital LLC

We are a consultancy whose mission is to help organizations deliver IT more efficiently and effectively. In today's digital economy, to compete or deliver services more effectively, every business or government must have the foundation, framework and agility in place to succeed. Through our extensive Management Consulting experience, we have developed a deep expertise and strong passion for the power of the ServiceNow platform to transform your IT operations. We can help you leverage ServiceNow more effectively and efficiently so that you can realize and extend its value. Our service delivery models are focused on aligning your IT Service and Operations Management strategy with your business and service delivery needs, and are based on proven processes and the analytics that reflect best practices in today's IT marketplace.

INDUSTRY
Healthcare, Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – IT Service Management: 4
  • Certified Implementation Specialist – Risk and Compliance: 1
  • Certified Implementation Specialist – Security Incident Response: 1
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Vendor Risk Management: 1
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 11 Legacy Responses and 4.8 out of 5 from 5 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Sigital LLC website or contact tim.james@thinksigital.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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