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About SilverStorm Solutions SL

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition. SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed. SilverStorm 'bridges the gap' between a customer's existing state and their desired state.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Edge Encryption, Customer Service Management, Service Portal, Performance Analytics
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 25
  • Certified Implementation Specialist – Service Mapping: 1
  • ServiceNow Certified Application Developer: 3

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 19 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: ES ‑ Spain, FR ‑ France, GI ‑ Gibraltar, PT ‑ Portugal, US ‑ United States, CL ‑ Chile, CO ‑ Colombia, MX ‑ Mexico, PE ‑ Peru

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS
Countries: ES ‑ Spain, FR ‑ France, GI ‑ Gibraltar, PT ‑ Portugal, US ‑ United States, CL ‑ Chile, CO ‑ Colombia, MX ‑ Mexico, PE ‑ Peru

For more information, check out the SilverStorm Solutions SL website or contact dmatias@silver‑storm.com

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