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About Sofigate

Sofigate is the pioneer of IT Management and Business Technology in Northern Europe. We help our customers to create value for business by harnessing innovations, new concepts and deploying the potential of modern industry leading technologies. We have experienced people, best practices and industry leading tools to deliver concrete and sustainable results. Currently, Sofigate employs more than 450 IT management and digital transformation experts in Finland, Sweden, Denmark and the UK. We deliver the full spectrum of ServiceNow services: solution design, implementation services, licenses, training and continuous support. With over 100 references and 100 ServiceNow experts, we have the skills to build local and global solutions for enterprises and for MSPs.

PRODUCT IMPLEMENTATION EXPERTISE:
Service Portal, AppEngine
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Human Resources: 2
  • Certified Implementation Specialist – IT Service Management: 21
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Suite Certification – HR Enterprise: 1
  • Suite Certification – HR Professional: 1
  • Suite Certification – ITSM Professional: 1
  • ServiceNow Certified Application Developer: 9

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 48 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden, IE ‑ Ireland

For more information, check out the Sofigate website or contact info@sofigate.com

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