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About Sofigate

Sofigate is the pioneer of IT Management and Business Technology in Northern Europe. We help our customers to create value for business by harnessing innovations, new concepts and deploying the potential of modern industry leading technologies. We have experienced people, best practices and industry leading tools to deliver concrete and sustainable results. Currently, Sofigate employs more than 450 IT management and digital transformation experts in Finland, Sweden, Denmark and the UK. We deliver the full spectrum of ServiceNow services: solution design, implementation services, licenses, training and continuous support. With over 100 references and 100 ServiceNow experts, we have the skills to build local and global solutions for enterprises and for MSPs.

INDUSTRY
Financial, Manufacturing, Telecommunications, Public Sector, Human Resources (HR)
PRODUCT LINE EXPERTISE
Now Platform App Engine, IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 1
  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Human Resources: 5
  • Certified Implementation Specialist – IT Service Management: 23
  • Certified Implementation Specialist – Project Portfolio Management: 3
  • Certified Implementation Specialist – Service Mapping: 1
  • Certified Implementation Specialist – Software Asset Management: 2
  • Suite Certification ‑ HR Enterprise: 3
  • Suite Certification ‑ HR Professional: 3
  • Suite Certification ‑ ITSM Professional: 7
  • ServiceNow Certified Application Developer: 14

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.6 out of 10 from 9 Legacy Responses and 4.5 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, DK ‑ Denmark, FI ‑ Finland, NO ‑ Norway, SE ‑ Sweden, IE ‑ Ireland

For more information, check out the Sofigate website or contact info@sofigate.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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