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About Softcat plc

Softcat are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world‑class customer service ‑ both of which inspire our flexible, friendly approach to business. We provide organisations with workplace, datacentre, networking and security solutions combined with all the services required to design, deliver and support these on premise or in the cloud.x

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

PRODUCT AUTHORIZATIONS:
Express
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, IE ‑ Ireland

For more information, check out the Softcat plc website or contact ITAMSales

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