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About Softline Solutions

Softline Solutions is Europe’s leading international & independent Software Asset Management and IT Asset Management expert. Creating transparency in software assets and defining the long‑term SAM strategy with corresponding short‑term actions, will help organisations to achieve Compliance, Control and Cost savings for their IT. The years of experience and expertise in the field of Software Asset Management offers customers a unique step‑by‑step approach fully based on best practises and the ISO/IEC standard for ITAM. The Northern Europe organisation is part of the Softline Group with subsidiaries in the Netherlands, Belgium, United Kingdom, Germany and France. The Softline Group is a multiple award‑winning organisation and certified implementation partner for numerous software publishers and is ServiceNow’s first EMEA Software Asset Management implementation partner to help get the most value out of the SAM Pro module.

PRODUCT LINE EXPERTISE
IT Asset Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Software Asset Management: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.0 out of 10 from 1 Legacy Responses and 3.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, LU ‑ Luxembourg, NL ‑ The Netherlands, SE ‑ Sweden, FI ‑ Finland, NO ‑ Norway, DK ‑ Denmark

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, AT ‑ Austria, BE ‑ Belgium, CH ‑ Switzerland, DE ‑ Germany, LU ‑ Luxembourg, NL ‑ The Netherlands, SE ‑ Sweden, FI ‑ Finland, NO ‑ Norway, DK ‑ Denmark

For more information, check out the Softline Solutions website or contact info.nl@softline‑group.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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