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  • Program Modules

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About SoftwareONE

SoftwareONE is a leading global platform, solutions and services provider with 30 years of experience in software and technology. Our offering spans from software licensing and procurement to software lifecycle management and every aspect of cloud‑first advisory, delivery and managed solutions. We have the expertise to support our clients throughout their technology roadmap in today’s digital world.

INDUSTRY
Education, Financial, Healthcare, Telecommunications, Manufacturing, Public Sector
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 1
  • Certified Implementation Specialist – Software Asset Management: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 1 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA, AMS
Resale Countries: US ‑ United States, GB ‑ United Kingdom, CH ‑ Switzerland, DE ‑ Germany, LU ‑ Luxembourg, BE ‑ Belgium, NL ‑ The Netherlands, CA ‑ Canada, IE ‑ Ireland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA, AMS
Countries: US ‑ United States, GB ‑ United Kingdom, CH ‑ Switzerland, DE ‑ Germany, LU ‑ Luxembourg, BE ‑ Belgium, IE ‑ Ireland, CA ‑ Canada, NL ‑ The Netherlands

For more information, check out the SoftwareONE website or contact sales@softwareone.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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