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About Soltrix Technology Solutions Inc

Soltrix offers a comprehensive suite of services in ServiceNow from consulting and implementation to operations and custom solutions. Our services is backed by our extensive platform experience, consulting expertise, deep service management knowledge and cross‑functional competencies. With over 70 developers, Business Analysts, PM and Business Process specialists we work in collaboration with our clients to ensure that their unstructured business process with a well‑defined and reliable workflow that adheres to standard practices, using ServiceNow Our custom solutions on ServiceNow platform includes Azure integration and Quick‑Start PPS package provides innovative solutions providing more value in engaging us as their partner for meet the need to transform to increasing levels of complexities in delivery and deploy effective solutions to meet business demands. Core areas of ServiceNow expertise are in ITSM, ITBM, ITOM and HR.

INDUSTRY
Public Sector, Education, Financial, Healthcare, Manufacturing
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Human Resources: 3
  • Certified Implementation Specialist – IT Service Management: 7
  • Suite Certification ‑ CSM Professional: 4
  • Suite Certification ‑ HR Enterprise: 2
  • Suite Certification ‑ HR Professional: 3
  • Suite Certification ‑ ITSM Professional: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 10.0 out of 10 from 5 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Soltrix Technology Solutions Inc website or contact info@soltrix.net

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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