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About Solugenix Corporation

Solugenix, the IT and business solutions innovator, now brings forty‑five years' experience to the ServiceNow ecosystem. We help organizations unlock the value of ServiceNow by bringing together the right people, processes and technology. With our extensive expertise in many industry verticals across a spectrum of technology areas, we offer companies synergistic solutions that can meet their unique business requirements. Solugenix delivers ServiceNow solutions that span the entire application lifecycle from discovery, implementation to post‑launch support and maintenance. We assist organizations with the following: • ServiceNow Implementations • Upgrades • Custom Development • Staff Augmentation • Virtual Administration To learn more, see our website or contact


  • Certified Implementation Specialist – Customer Service Management: 5
  • Certified Implementation Specialist – Field Service Management: 3
  • Certified Implementation Specialist – IT Service Management: 6
  • Certified Implementation Specialist – Software Asset Management: 1
  • ServiceNow Certified Application Developer: 2


Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 7 Legacy Responses and 4.9 out of 5 from 5 Current Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, IN ‑ India

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, IN ‑ India

For more information, check out the Solugenix Corporation website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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