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About Sopra Steria

Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end‑to‑end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public‑sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology. With 40,000 employees in more than 20 countries, Sopra Steria had revenue of €3.7 billion in 2016. As a core part of our business, Service Management is both strategic and a growing business area for Sopra Steria. ITSM has transformed to Enterprise Service Management, expanding into other areas like HR, Facility, Customer Service, Security, IT Business Management and IT Operations.

PRODUCT IMPLEMENTATION EXPERTISE:
Financial Management, Customer Service Management, ITSM, Project Portfolio Suite, Platform, Service Portal
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 70
Certified Implementation Specialist: 34
Certified Application Developer: 8

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 8.9 out of 10 from 59 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, DK ‑ Denmark, ES ‑ Spain, FR ‑ France, NO ‑ Norway, SE ‑ Sweden, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, DK ‑ Denmark, ES ‑ Spain, FR ‑ France, NO ‑ Norway, SE ‑ Sweden, DE ‑ Germany

For more information, check out the Sopra Steria website or contact firmapost.no

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