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About Sopra Steria

Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end‑to‑end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology. With nearly 42,000 employees in more than 20 countries, Sopra Steria generated revenue of €3.8 billion in 2017. As a core part of our business, Service Management is both strategic and a growing business area for Sopra Steria. ITSM has transformed to Enterprise Service Management, expanding into other areas like HR, Facility, Customer Service, Security, IT Business Management and IT Operations.

INDUSTRY
Financial, Manufacturing, Public Sector, Telecommunications, Human Resources (HR), Education, Healthcare, Life Sciences
PRODUCT LINE EXPERTISE
Governance, Risk and Compliance, IT Business Management, IT Service Management, Now Platform App Engine, Customer Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 6
  • Certified Implementation Specialist – Cloud Management: 2
  • Certified Implementation Specialist – Customer Service Management: 13
  • Certified Implementation Specialist – Discovery: 8
  • Certified Implementation Specialist – Event Management: 8
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Human Resources: 13
  • Certified Implementation Specialist – IT Service Management: 73
  • Certified Implementation Specialist – Project Portfolio Management: 8
  • Certified Implementation Specialist – Risk and Compliance: 2
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Vendor Risk Management: 4
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 9
  • Suite Certification ‑ HR Enterprise: 4
  • Suite Certification ‑ HR Professional: 5
  • Suite Certification ‑ ITSM Professional: 29
  • ServiceNow Certified Application Developer: 18

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.5 out of 10 from 71 Legacy Responses and 4.0 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: GB ‑ United Kingdom, DE ‑ Germany, DK ‑ Denmark, ES ‑ Spain, FR ‑ France, NO ‑ Norway, SE ‑ Sweden

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: ES ‑ Spain, GB ‑ United Kingdom, DE ‑ Germany, DK ‑ Denmark, FR ‑ France, NO ‑ Norway, SE ‑ Sweden, CH ‑ Switzerland

For more information, check out the Sopra Steria website or contact firmapost.no@soprasteria.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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