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About Sovereign Systems

With the coming of age of cloud‑based management platforms, Sovereign Systems resolves business and IT processes limiting your growth and operational goals. We extend ITIL and service management beyond ITIL to create improvements across the organization. Our Service Management offerings include ServiceNow ITIL Kickstarts, Business Process Transformation, IT Operations Management, and Data Center Automation. We have implemented service management solutions across multiple industries (including Healthcare, Commercial, and Government) to deliver solutions that optimize operations. We use top rated cloud technologies to extend solutions into existing tools and processes and partner with best‑of‑breed service management vendors to provide everything‑as‑a‑service. For more information on our Service Management practice, visit http://www.sovsystems.com/solutions/service‑management or contact us here.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Suite Certification ‑ ITSM Professional: 1

X

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Sovereign Systems website or contact support@sovsystems.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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