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About SPOC sp. o.o.

SPOC is a leading ServiceNow partner supporting customers globally. Over the years we have seen the Now Platform evolve. We have been able to grow along with it. SPOC has progressed from specializing in ITSM to utilizing the Now Platform across the enterprise, by developing business applications quickly and effectively. We are based in Poland, a Central European location which allows us to deliver services at an incomparable benefit‑cost ratio. Whether it's consulting services, implementation services, technical support, authorized training or the resale of licenses, we aim to achieve mutual benefits with our customers. We are a dedicated ServiceNow partner which believes in building meaningful, long term relations by delivering premium products and services. Our goal is to help customers achieve business objectives by tapping into the potential of the ServiceNow Platform.

PRODUCT LINE EXPERTISE
Now Platform App Engine, IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Discovery: 5
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – IT Service Management: 45
  • Certified Implementation Specialist – Project Portfolio Management: 1
  • Certified Implementation Specialist – Software Asset Management: 1
  • Suite Certification ‑ ITSM Professional: 16
  • ServiceNow Certified Application Developer: 15

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 21 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, PL ‑ Poland, GB ‑ United Kingdom, BE ‑ Belgium, LU ‑ Luxembourg

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, BE ‑ Belgium, EE ‑ Estonia, LT ‑ Lithuania, LU ‑ Luxembourg, LV ‑ Latvia, PL ‑ Poland

For more information, check out the SPOC sp. o.o. website or contact sales@spoc.pl

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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