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About SPOC sp. o.o.

SPOC is a leading ServiceNow partner supporting customers globally. Over the years we have seen the Now Platform evolve. We have been able to grow along with it. SPOC has progressed from specializing in ITSM to utilizing the Now Platform across the enterprise, by developing business applications quickly and effectively. We are based in Poland, a Central European location which allows us to deliver services at an incomparable benefit‑cost ratio. Whether it's consulting services, implementation services, technical support, authorized training or the resale of licenses, we aim to achieve mutual benefits with our customers. We are a dedicated ServiceNow partner which believes in building meaningful, long term relations by delivering premium products and services. Our goal is to help customers achieve business objectives by tapping into the potential of the ServiceNow Platform.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM, Platform
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 30
Certified Implementation Specialist: 20
Certified Application Developer: 5

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 18 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, PL ‑ Poland, GB ‑ United Kingdom

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, PL ‑ Poland, GB ‑ United Kingdom

For more information, check out the SPOC sp. o.o. website or contact sales

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