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Program Modules
- Technology
- Sales
- Services
- Training
About SPOC sp. o.o.
SPOC is a leading ServiceNow partner supporting customers globally. Over the years we have seen the Now Platform evolve. We have been able to grow along with it. SPOC has progressed from specializing in ITSM to utilizing the Now Platform across the enterprise, by developing business applications quickly and effectively. We are based in Poland, a Central European location which allows us to deliver services at an incomparable benefit‑cost ratio. Whether it's consulting services, implementation services, technical support, authorized training or the resale of licenses, we aim to achieve mutual benefits with our customers. We are a dedicated ServiceNow partner which believes in building meaningful, long term relations by delivering premium products and services. Our goal is to help customers achieve business objectives by tapping into the potential of the ServiceNow Platform.
INDUSTRY
PRODUCT LINE EXPERTISE
NUMBER OF CERTIFIED PROFESSIONALS:
- Certified Implementation Specialist – Application Portfolio Management: 1
- Certified Implementation Specialist – Customer Service Management: 1
- Certified Implementation Specialist – Discovery: 7
- Certified Implementation Specialist – Event Management: 4
- Certified Implementation Specialist – IT Service Management: 45
- Certified Implementation Specialist – Project Portfolio Management: 2
- Certified Implementation Specialist – Security Incident Response: 1
- Certified Implementation Specialist – Software Asset Management: 3
- Suite Certification ‑ CSM Professional: 1
- Suite Certification ‑ ITSM Professional: 18
- ServiceNow Certified Application Developer: 18
CUSTOMER SATISFACTION RATING:
Implementation Partner Customer Satisfaction Score 9.7 out of 10 from 15 Legacy Responses and 5.0 out of 5 from 1 Current Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.
How is this calculated?
The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.
SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:
ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, PL ‑ Poland, GB ‑ United Kingdom, BE ‑ Belgium, LU ‑ Luxembourg
ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: GB ‑ United Kingdom, BE ‑ Belgium, EE ‑ Estonia, LT ‑ Lithuania, LU ‑ Luxembourg, LV ‑ Latvia, PL ‑ Poland
For more information, check out the SPOC sp. o.o. website or contact sales@spoc.pl