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  • Sales Partner

    Registered
  • Services Partner

    Bronze
  • Training Partner

    Authorized

About SPOC

We provide solutions on the ServiceNow platform. The company specializes in complex service management projects for IT and shared services. During the last 5 years we have delivered 70+ projects including custom applications, BPO processes, ITSM and ITOM.

The services portfolio includes consulting, training, implementation, maintanance and support services for customers and partners worldwide.

PRODUCT IMPLEMENTATION EXPERTISE:

ITSM, Platform

NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 20
Certified Implementation Specialist: 7

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 18 Responses CSAT icon

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What is this?

The ServiceNow Solutions Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, PL ‑ Poland

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: EE ‑ Estonia, LT ‑ Lithuania, LV ‑ Latvia, PL ‑ Poland

For more information, check out the SPOC SP zoo website or contact info@spoc.pl