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  • Program Modules

    • Sales
    • Services
    • Public Sector

About Spruce Technology, Inc.

Established in 2006 and headquartered in Clifton, New Jersey, Spruce is a systems integrator and a leading provider of Information Technology consulting for multiple industries in the public, private, and federal sectors. Spruce manages and employs a global talent network stretching from North America to Bangalore, allowing us to provide world‑class technology services, solutions, and staff to further the mission and vision of our valued clients. Spruce is a certified Minority‑Owned Business and an authorized federal supplier through GSA Schedule 70. We have successfully delivered staff and projects for many Fortune 1000 companies, as well as state and local agencies nationwide. Our team of certified experts has worked with large organizations to successfully assess, implement, enhance, and leverage ServiceNow for IT Service Management, Resource Management, Knowledge Management, Business Management, Case Management, Asset Management and more.

INDUSTRY
Education, Financial, Healthcare, Human Resources (HR), Life Sciences, Manufacturing, Public Sector, Telecommunications

and 4.5 out of 5 from 2 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the Spruce Technology, Inc. website or contact sales@sprucetech.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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