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About Starfish Associates, LLC.

Starfish is a leading software company providing communication management solutions for unified communication and contact center platforms. Our technology enables large enterprises to transform inefficient business processes into automated workflows. This transformation results in a more agile business with the capability to respond faster and more accurately to dynamic conditions. Powered by our technology platform, Starfish provides enterprises with solutions for automation, self service, and monitoring of communication platforms including Cisco, Microsoft, Genesys, Avaya and more. Our solutions are also tightly integrated with IT applications including ServiceNow and leading Identity Managers. Starfish automates millions of transactions annually for some of the largest Fortune 500 and global enterprises to help them streamline and automate communication management workflows.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: AMS

For more information, check out the Starfish Associates, LLC. website or contact drenna@starfishassociates.com

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