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Manage IT strategy, operations, service delivery, and apps on our single system of action.

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Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

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Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

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Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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About Sumerian

Sumerian helps progressive enterprises power up their IT Operations and Service Management with fresh insight into service cost and risks. Our predictive capacity analytics helps customers to assure service performance and successfully implement complex IT infrastructure change such as technology transformations, cloud migrations and supporting business growth. We do this by applying advanced predictive analytics to IT capacity planning. Sumerian's Capacity Planner CPaaS (Capacity Planning as a Service) provides accurate insight into current IT infrastructure capacity, predicts future capacity issues, and rapidly models and assesses the impact of future change. Our results speak for themselves – working with leading global enterprises, applying our Forward Thinking predictive analytics, to achieve significant IT performance gains and save millions in reduced costs.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

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COUNTRY AND REGION COVERAGE:

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Region: EMEA

For more information, check out the Sumerian website or contact sarah