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About SuMO IT Solutions Inc.

You are probably reading this profile because you are looking for assistance with a ServiceNow project and want to find the right partner to work with. You have read profile after profile and your head is spinning. Everyone sounds so awesome ‑ but like an online dating profile, can everyone be this good looking and have a great sense of humour? Allow us to give you a refreshing view of things from our point of view. Certified and experienced? You bet! Approved Partner? We got that too. ... but like a good marriage, outward good looks can spark initial excitement but to make it last, it comes down the people, the connection & the culture of the organization. At SuMO, it is all about the Client experience. Did we do the work? Yes, but who cares? If you did not have a good experience, learn, get value out of the project, none of it matters and you won't come back. Are we the right fit for you? We cannot tell that now. But please reach out, we'd love to hear from you.

PRODUCT IMPLEMENTATION EXPERTISE:
HR Service Delivery, Project Portfolio Suite, Customer Service Management, Platform, ITSM, Service Portal
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Customer Service Management: 3
  • Certified Implementation Specialist – Discovery: 1
  • Certified Implementation Specialist – Human Resources: 7
  • Certified Implementation Specialist – IT Service Management: 22
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Software Asset Management: 2
  • Certified Implementation Specialist – Vulnerability Response: 1
  • ServiceNow Certified Application Developer: 6

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 21 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the SuMO IT Solutions Inc. website or contact solutions@hireSuMO.com

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