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About SuMO IT Solutions Inc.

You are probably reading this profile because you are looking for assistance with a ServiceNow project and want to find the right partner to work with. You have read profile after profile and your head is spinning. Everyone sounds so awesome ‑ but like an online dating profile, can everyone be this good looking and have a great sense of humour? Allow us to give you a refreshing view of things from our point of view. Certified and experienced? You bet! Approved Partner? We got that too. ... but like a good marriage, outward good looks can spark initial excitement but to make it last, it comes down the people, the connection & the culture of the organization. At SuMO, it is all about the Client experience. Did we do the work? Yes, but who cares? If you did not have a good experience, learn, get value out of the project, none of it matters and you won't come back. Are we the right fit for you? We cannot tell that now. But please reach out, we'd love to hear from you.

INDUSTRY
Financial, Education, Human Resources (HR), Public Sector, Telecommunications, Manufacturing
PRODUCT LINE EXPERTISE
IT Service Management, HR Service Delivery, IT Asset Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Application Portfolio Management: 5
  • Certified Implementation Specialist – Customer Service Management: 6
  • Certified Implementation Specialist – Discovery: 4
  • Certified Implementation Specialist – Event Management: 3
  • Certified Implementation Specialist – Field Service Management: 2
  • Certified Implementation Specialist – Human Resources: 12
  • Certified Implementation Specialist – IT Service Management: 29
  • Certified Implementation Specialist – Project Portfolio Management: 7
  • Certified Implementation Specialist – Security Incident Response: 2
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Software Asset Management: 8
  • Certified Implementation Specialist – Vulnerability Response: 3
  • Suite Certification ‑ CSM Professional: 4
  • Suite Certification ‑ HR Enterprise: 9
  • Suite Certification ‑ HR Professional: 12
  • Suite Certification ‑ ITSM Professional: 24
  • ServiceNow Certified Application Developer: 16

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 1 Legacy Responses and 4.6 out of 5 from 8 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States, CA ‑ Canada

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States, CA ‑ Canada

For more information, check out the SuMO IT Solutions Inc. website or contact solutions@hireSuMO.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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