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About syscovery Solve & Serve GmbH

syscovery Solve & Serve is your companion on your way to digital transformation. Together we realize great processes, projects, managed services and cloud solutions. As a specialist in enterprise service management and digital transformation, we offer solutions based on ServiceNow in the areas of IT, IoT, Human Resource and Customer Service. We support companies in developing a sustainable platform strategy from their service vision. With our implementation methodology, we ensure a fast entry into the solution and an agile further development based on your requirements. We help with the administration of the platform with standardized or customized managed services. If requested up to complete responsibility for the platform. Our developers are also at your side if you would like to extend the functions of the platform according to your special needs. As a medium‑sized company, you will find us the ideal independent partner. Agile, reliable and savvy. Simply contact us to know more.

NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – IT Service Management: 3
  • Suite Certification ‑ ITSM Professional: 2
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 11 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: DE ‑ Germany

For more information, check out the syscovery Solve & Serve GmbH website or contact sales@syscovery.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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