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About System Support inc.

1980年の会社設立以来、ITを活用したシステムの企画から開発、運用・保守までのサービスをワンストップで提供するだけでなく、ServiceNowにおけるプロフェッショナルサービスを始め、オリジナル製品である建て役者(工事管理ソリューション)や、クラウド工房 powered by AWS(クラウドソリューション)の提供まで、お客様のICT環境を支援するサービスを幅広い業界で提供しています。 WEBサイト:https://www.sts‑inc.co.jp ServiceNowに対する取り組みは、ServiceNowのプロフェッショナルサービスを強みとして、プロセスコンサルティングからServiceNowの導入、テクニカルサポートなどを提供し、ZabbixやDataDog、Ansibleなどの外部インテグレーションへの取り組み、システムサポートが提供するServiceNow Managed Serviceとして、初期導入期間の大幅短縮や安定運用を実現するサービスを行っています。

INDUSTRY
Manufacturing, Human Resources (HR), Life Sciences
PRODUCT LINE EXPERTISE
IT Service Management
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Cloud Management: 1
  • Certified Implementation Specialist – Customer Service Management: 4
  • Certified Implementation Specialist – Discovery: 2
  • Certified Implementation Specialist – Event Management: 2
  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 22
  • Certified Implementation Specialist – Project Portfolio Management: 2
  • Certified Implementation Specialist – Service Mapping: 2
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ CSM Professional: 4
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 9
  • ServiceNow Certified Application Developer: 2

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.9 out of 10 from 6 Legacy Responses and 5.0 out of 5 from 1 Current Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: APJ
Resale Countries: JP ‑ Japan

ServiceNow Business Territory (Non‑Resale)
Region: APJ
Countries: JP ‑ Japan

For more information, check out the System Support inc. website or contact n‑kawahashi@sts‑inc.co.jp

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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