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About SYSUSA, Inc

SYSUSA, a ServiceNow Premier Partner, prides itself in enterprise modernization and transformation. We enable organization deliver services to its employees and clients with lower operating cost and higher return on investment. Our passion for innovation, security, and agility propels us to provide our customers with the high quality and best value services and solutions. Our highly skilled and certified ServiceNow professionals with experience in ITSM, GRC, Security Operations, ITOM, ITBM, and HRSD are experienced in creating innovative solutions that enhance our client’s platform experience and maximize the business benefit. We focus on leveraging the client’s current platform investment through process simplification, people alignment, technical expertise, and broad ServiceNow experience to augment, improve, and evolve their operational business service management.

INDUSTRY
Education, Healthcare, US Federal, Public Sector, Financial, Telecommunications
NUMBER OF CERTIFIED PROFESSIONALS:

  • Certified Implementation Specialist – Human Resources: 1
  • Certified Implementation Specialist – IT Service Management: 3
  • Certified Implementation Specialist – Security Incident Response: 3
  • Certified Implementation Specialist – Vulnerability Response: 1
  • Suite Certification ‑ HR Enterprise: 1
  • Suite Certification ‑ HR Professional: 1
  • Suite Certification ‑ ITSM Professional: 1
  • ServiceNow Certified Application Developer: 1

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.2 out of 10 from 6 Legacy Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.

SERVICENOW STORE APPLICATIONS:
COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: AMS
Resale Countries: US ‑ United States

ServiceNow Business Territory (Non‑Resale)
Region: AMS
Countries: US ‑ United States

For more information, check out the SYSUSA, Inc website or contact info@sysusa.com

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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