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About T & P Consultants SAS

Created in 2007, TNP is an independent French consulting firm specializing in operational, regulatory and digital transformations. Present in France, Switzerland, Luxembourg, Algeria, Morocco and India, TNP is involved in various dimensions – operational strategy, information system, business and human capital and projects in many industries such as: banking, insurance , public sector and healthcare, transport and logistics, industry, energy and retail. Today, TNP employs nearly 450 staff and consultants for a worldwide turnover of 70 million euros in 2018. Performance accelerator for many major accounts of the CAC40 or SBF120, the firm spearheads 25% of its missions abroad. Its approach and expertise in piloting complex transformation programs, unique in the consulting market, have paved TNP's path to a cross‑industry breakthrough noted by key players and as well as its 40% annual growth.

Financial, Healthcare, Manufacturing

  • Certified Implementation Specialist – Customer Service Management: 1
  • Certified Implementation Specialist – IT Service Management: 3
  • Suite Certification ‑ CSM Professional: 1
  • Suite Certification ‑ ITSM Professional: 1


Implementation Partner Customer Satisfaction Score 9.0 out of 10 from 1 Legacy Responses CSAT icon


What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. ServiceNow has modified its customer survey process effective April 1, 2020, by transitioning to a more effective 5‑level Likert scale, from the former 10‑point scale. The display shown as Legacy shows the rolling 365‑day average score of survey results that were based on the former 10‑point scale prior to April 1, 2020 the display shown as Current is based on the new scale.

How is this calculated?

The CSAT scale, based on the 5‑level Likert scale, is converted into numeric values ranging from 1‑to‑5, with 5 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 365‑day average score of customer responses received across all completed engagements.


ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: BE ‑ Belgium, FR ‑ France, LU ‑ Luxembourg

For more information, check out the T & P Consultants SAS website or contact

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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