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About T-Systems Hungary Ltd.

T‑Systems Hungary is the largest Hungarian service provider covering the entire range of ICT technologies. The company, member of DT Group, owned by Magyar Telekom, has a clientele comprising large corporations and public sector institutions, to whom they supply ICT solutions using the latest technological advances and business trends. We offer ServiceNow in different constructions (dedicated or MSP instances) to our clients, according their needs. With our highly skilled and experienced consulting and development team we are able to conduct the most complex ServiceNow projects in Hungary and world‑wide. We help our customers to achieve their business objectives by providing complex end‑to‑end solutions to our clients: initial process assessment and design, implementation, development, on‑board training and support as well.

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CY ‑ Cyprus, CZ ‑ Czech Republic, GR ‑ Greece, HR ‑ Croatia, HU ‑ Hungary, MD ‑ Moldova, ME ‑ Montenegro, MT ‑ Malta, PL ‑ Poland, RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, SK ‑ Slovakia

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CY ‑ Cyprus, CZ ‑ Czech Republic, GR ‑ Greece, HR ‑ Croatia, HU ‑ Hungary, MD ‑ Moldova, ME ‑ Montenegro, MT ‑ Malta, PL ‑ Poland, RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, SK ‑ Slovakia

For more information, check out the T‑Systems Hungary Ltd. website or contact info‑itsm@t‑systems.hu

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