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About T-Systems International GmbH

T‑Systems is partnering its customers as they address the digital transformation. The company offers integrated solutions for business customers. The Deutsche Telekom subsidiary offers one‑stop shopping: from the secure operation of legacy systems and classical ICT services, the transition to cloud‑based services (including international networks, tailored infrastructure, platforms and software) as well as new business models and innovation projects in the Internet of Things. T‑Systems can provide all this thanks to its global reach in fixed‑network and mobile communications, its highly secure data centers, a comprehensive cloud ecosystem built around standardized platforms and global partnerships, and the ability to offer top levels of security.

PRODUCT IMPLEMENTATION EXPERTISE:
ITSM
NUMBER OF CERTIFIED PROFESSIONALS:

Certified System Admin: 13
Certified Implementation Specialist: 7
Certified Application Developer: 4

CUSTOMER SATISFACTION RATING:

Implementation Partner Customer Satisfaction Score 9.6 out of 10 from 13 Responses CSAT icon

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What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, ServiceNow conducts customer surveys on behalf of our partners with our mutual customers to measure success and gather feedback, which we use to continually improve. This display showcases a rolling 12‑month average score of survey results. Results are refreshed monthly, and eligible partners must maintain a CSAT rating of 8.0 or above from a minimum of 6 respondents.

How is this calculated?

The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12‑month average score of customer responses received across all completed engagements.

COUNTRY AND REGION COVERAGE:

ServiceNow Resale Territory
Resale Region: EMEA
Resale Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CY ‑ Cyprus, CZ ‑ Czech Republic, GR ‑ Greece, HR ‑ Croatia, HU ‑ Hungary, MD ‑ Moldova, ME ‑ Montenegro, MT ‑ Malta, PL ‑ Poland, RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, SK ‑ Slovakia, DE ‑ Germany

ServiceNow Business Territory (Non‑Resale)
Region: EMEA
Countries: AL ‑ Albania, AT ‑ Austria, BA ‑ Bosnia‑Herzegovina, BG ‑ Bulgaria, CY ‑ Cyprus, CZ ‑ Czech Republic, GR ‑ Greece, HR ‑ Croatia, HU ‑ Hungary, MD ‑ Moldova, ME ‑ Montenegro, MT ‑ Malta, PL ‑ Poland, RO ‑ Romania, RS ‑ Serbia, SI ‑ Slovenia, SK ‑ Slovakia, DE ‑ Germany

For more information, check out the T‑Systems International GmbH website or contact Multi‑Cloud